Refund Policy 

Last Updated: December, 6 2025

Catilogue offers both digital platform features and a marketplace for physical and digital products. Refund rules differ depending on what was purchased.

1. Platform Purchases (NON-Refundable)

The following remain non-refundable:

* Pro memberships and subscriptions

* Paid posts, videos, audio/video calls

* Live streams, tips, and donations

* Points or referral rewards

These services are delivered instantly.

2. Marketplace Purchases (Refundable)

Refunds are allowed for items bought from the Catilogue marketplace.

Physical Products

Refunds may be approved if:

* The item arrived damaged, defective, or not as described

* The seller failed to deliver the item

* The user returns the product within the seller’s return window

* Buyers may need to provide photos or proof.

Digital Products (Marketplace)

Refunds may be approved if:

* The file is corrupted

* The user cannot access the product

* The seller provided a wrong or incomplete digital product

* Once the correct product is delivered, refunds may be closed.

3. Unauthorized Payments

If you notice a payment you did not make, contact:

* Catilogue Support

* Your bank or payment provider

* Investigation may require temporary account hold.

4. No Refunds for Abuse

Refunds will be denied if:

* There is fraud

* Multiple refund attempts are suspicious

* Terms of Service were violated

5. Requesting a Refund

For marketplace refunds, contact Support or the seller from your order page.

Include:

* Order ID

* Proof (photos/screenshots)

* Reason for refund

Support email: support@catilogue.com

Buyer Protection Policy 

Last Updated: December 6 2025

Catilogue’s Buyer Protection Policy ensures that customers who purchase physical or digital products from the marketplace are safe, supported, and protected. If something goes wrong with an order, we’re here to help.

1. What Catilogue Protects You Against

Buyers are protected if:

* Item not delivered

* The seller fails to ship the order or provide the digital download.

* Item not as described

* The product received is different from the description, missing items, wrong model, wrong size, etc.

* Damaged or defective item

* The product arrives broken or unusable.

* Digital file inaccessible or corrupted

(for digital marketplace products)

If any of these happen, you may qualify for a refund or replacement.

2. What Is Not Covered

Buyer protection does not apply to:

* Change of mind after receiving the item

* Dissatisfaction with content you already accessed (for social features)

* Services such as paid calls, paid posts, tips, etc.

* Orders made outside Catilogue or paid directly to sellers

* Fraudulent buyer claims

* Items clearly marked as non-returnable

3. How to Request Help

If your order has a problem:

* Go to your Order Page

* Select “Report an Issue”

* Upload proof (photos, screenshots, order details)

* Describe what went wrong

* We recommend reporting within 48–72 hours of receiving the product.

4. What Catilogue Will Do

Depending on the issue, Catilogue may:

* Ask the seller to provide proof

* Freeze the seller’s payout until investigation ends

* Issue a full refund to the buyer

* Require the seller to resend or replace the product

* Take action against sellers who violate marketplace rules

* Catilogue will decide the best solution after reviewing all evidence.

5. Return Requirements (Physical Products)

Some physical products may need to be returned before a refund is issued.

Buyers may need to:

* Package the item safely

* Use a return label (seller may provide it)

* Ship within the allowed return window

* If the seller refuses to cooperate, Catilogue may step in and handle the case.

6. Digital Product Protection

For digital marketplace items, the buyer is protected if:

* The download link does not work

* The product is incomplete or corrupted

* The wrong digital file was delivered

* Sellers must resend the correct file or issue a refund.

7. Fraud & Abuse

Catilogue may deny protection if:

* The buyer provides false claims

* The product was clearly delivered correctly

* There is repeated abuse of refund requests

* The buyer violates platform rules

* Fraud may lead to account restrictions or bans.

8. Contact Support

If you need additional help, email:

Support@catilogue.com

MARKETPLACE RULES 

LAST UPDATED: DECEMBER, 6 2025

These rules apply to all buyers and sellers on the Catilogue marketplace.

1. ALLOWED PRODUCTS 

The marketplace permits:

* Physical products

* Digital products (ebooks, files, courses, downloads)

* Creative services (if clearly described)

* Legitimate merchandise

* All items must follow laws and Catilogue guidelines.

2. PROHIBITED PRODUCTS 

Not allowed:

* Illegal or dangerous items

* Fake or counterfeit goods

* Adult content involving minors

* Hacking tools

* Weapons without authorization

* Drugs or controlled substances

* Scams or misleading services

* Catilogue may remove any item at its discretion.

3. HONEST LISTINGS 

All product listings must include:

* Accurate titles

* Clear photos

* Honest descriptions

* Full pricing (including any extra fees)

* Sellers must not use stolen images or misleading claims.

4. COMMUNICATION RULES 

* No harassment

* No abusive language

* No off-platform payments

* No sharing personal banking details

* All payments must stay inside Catilogue for protection

5. DELIVERY REQUIREMENTS 

Physical items:

* Must ship within the stated time

* Must provide proof if requested

* Must use safe packaging

Digital items:

* Must provide correct, working download files

* Must not send harmful or malicious content

6. RETURNS & REFUNDS 

Buyers may request refunds for damaged, incorrect, or undelivered items

Sellers must follow Catilogue’s Refund and Buyer Protection policies

Catilogue may step in if disagreements occur

7. SAFETY & FRAUD PREVENTION 

The marketplace forbids:

* Fake orders

" Fake tracking numbers

* Duplicate accounts used to manipulate sales

* Chargeback fraud

* Listing items you cannot deliver

* Offenders may be banned.

8. FEES 

Catilogue may charge:

* Listing fees

* Commission fees

* Payment processing fees

* Fees will always be shown before payout.

9. DISPUTE RESOLUTION 

In case of conflict:

* Both sides must provide evidence

* Catilogue reviews the case fairly

* Catilogue’s final decision will be respected by both parties